READER SUPPORT
How can we help?
Find answers for the most common Elanvelle account, reading, subscription, and billing questions.
Sign-in trouble
Return to Elanvelle and choose Sign In. Use the same Google account or email method originally used for the purchase. If a checkout completed under a different email, include both addresses when requesting help.
A purchased book is missing
Open Library after signing in and refresh the page once. Stripe checkout may take a few seconds to confirm. Keep the Stripe receipt or checkout email so the transaction can be matched if the title still does not appear.
Cancel or resume Unlimited
Open Account, choose Account Settings, and use Cancel subscription. A scheduled cancellation can be resumed before the paid period ends. The page shows the renewal or access-end date tied to the account.
Request billing review or a refund
Have the account email, transaction date, amount, and book or plan name ready when submitting a billing request. Never include a complete card number or security code in a support message.
Payment security
Stripe handles payment details for Elanvelle. Elanvelle support will never ask for your complete card number, security code, or account password.
Response expectations
Support requests are reviewed in the order received. Account-security and access problems are prioritized. Keep purchase receipts and confirmation emails until the issue is resolved.