Refunds and cancellations

You may schedule cancellation from Account Settings. Cancellation prevents the next monthly renewal. Unlimited access remains available through the end of the already paid billing period, then the account returns to chapter-one preview access.

If a renewal fails, access may enter a temporary past-due state while Stripe retries the payment. If the payment remains unpaid or the subscription ends, full-library access is removed. Books purchased separately remain in the account.

Use the Support page to request review of an accidental duplicate purchase, technical inability to access a paid book, or another billing error. Include the account email, book title, approximate purchase date, and reason. Eligibility will be assessed under this policy and applicable law.

Canceling a plan does not automatically refund a completed billing period. If a charge appears incorrect, contact Support promptly. Approved refunds are returned to the original payment method through Stripe and may take additional time to appear at the issuing bank.

A full refund for a one-time book purchase removes permanent purchase access to that title. The reader may still have access through an active Unlimited subscription. Partial refunds and legally required remedies will be handled according to the circumstances.

Please contact Support before opening a bank dispute so Elanvelle can investigate quickly. This does not limit any right to dispute a charge or obtain a remedy available under applicable law.